• How do I cancel a pre-authorized payment?

    You can call or write your bank, or often stop the payment by going to your bank’s website. Do this at least 3 days before the scheduled payment. It is a good idea to request a written confirmation of giving a telephone notice to stop the transfer.

  • How do I know when a pre-authorized credit has been deposited into my account?

    Your institution may notify your employer, or you. Many times your bank may only notify the recipient if a scheduled credit does not come through. Often, you can check your statement online or call your bank to check on your credits.

  • Can I use my ATM card abroad?

    Yes, there are plenty of ATMs all around the world, but it is wise to check beforehand. With Visa and MasterCard, you can pinpoint ATM locations worldwide on their website. Often it is a good idea to travel with an ATM card because you can withdraw foreign currencies at a better exchange rate, and also […]

  • What should I do if I find an error on an EFT or ATM transaction?

    Call your bank as soon as possible, or within 60 days of the error. They may ask you to submit your account information and the alleged error in writing. Generally they have 10 business days to investigate the error, and if they fail to come up with an answer your funds should be reimbursed. If […]

  • How do ATM transactions work?

    There are a variety of electronic transactions one can execute: ATMs allow you to bank electronically, get cash, make deposits, pay bills, or transfer funds between accounts. These machines are used with a debit or ATM card and a personal identification number. Point of Sale Transactions. Some ATM cards and debit cards can be used […]